Accidental Damage and 'Out-of-Warranty' Repairs

If you have accidentally damaged your phone or it is more than a year old, please check with one of our Sales Consultants whether you are eligible for an upgrade. You can also avail of our 'Fixed Price' Repair. The repair charges, in this case, would depend on the handset model and the type of fault. You can take your phone to any of our Collection Centres or Repair Centres where our consultant will assess the fault and tell you the cost of repair. All 'Fixed Price' Repairs come with a 30-day warranty. If our engineer detects that your phone is beyond repair, we will return it immediately, and will not charge for it.

Moisture Damage

Over 10% of phone damages happen due to moisture and they are not covered by the manufacturer warranty. Please avoid using your phone in the rain or keeping it in moist conditions like in bathroom, kitchen, dining table etc. You may also consider purchasing a protective case or hands free unit that offer limited protection.

To protect your phone from moisture damage, you should use leather cases and hands-free units. You can choose from the wide variety available at The MobileStore.

Uncollected Repairs

If you do not collect your repaired handset within 60 days, The MobileStore reserves the right to dispose it off to recover the repair charges.

Buy Back

At The MobileStore, you can exchange your old handset for a new one of your choice. Our technical expert will assist you.

Customer Service

Walk-in to any of our stores for:
Queries related to handsets and service operators
Requests related to subscription and VAS of operators
Complaints related to services sold at The MobileStore
Basic troubleshooting